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Pick Up

All aluminium windows and doors purchased from stock are to be picked up from the GEM Windows & Doors Warehouse.


Items should be pre-purchased from one of our showrooms and it is advisable to check stock availability.


Only when the item is paid for in full, it is deemed as sold. Once purchase is finalised, GEM staff will confirm available pick up date and provide all necessary details required for pick up.



Location: Warehouse Map

Address: Unit 2, 1 Avalli Rd, Prestons NSW 2170

Directions: We are located in the Casaview Complex with easiest access from Jedda Road, Prestons

PICK UP TIMES: Mon to Fri 8.00am to 3.00pm - STRICTLY!

If you picking up outside of these hours without prior written confirmation by the warehouse will be turned away.


Pick up conditions


It is important that all customers are familiar with GEM Windows & Doors Warehouse pick up conditions prior to pick up.

By arranging pick up customer agrees to all of the below:

  • as pick ups are free of charge, it is customer's responsibility to arrange the following:
    • appropriate size vehicle
    • restraints, ropes, padding etc.
    • loading assistance
  • vehicle must be of an appropriate size, to fit the complete item in it's full size, as all items come assembled and glazed
  • any unsafe attempt to transport the goods may be refused by GEM Windows & Doors Warehouse staff
  • customer is to check all items on site prior to loading
  • once the product is picked up it is deemed customer's property and any damage is their responsibility.