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Delivery conditions

  • You will be advised of the booked delivery date 2-3 days prior. GEM does not have storage capacity, all jobs must be accepted on advised date to avoid re-delivery charges and $35 per day storage fees.
  • Confirmed delivery date cancellations by customer will result in re-delivery charges and $35 per day storage fees.


The following restrictions apply in line with NSW Health & Safety Regulations and our insurance:

Customer must advise prior to delivery of any difficulty accessing property, including steep driveways, dirt road, parking restrictions, clearway zones etc.


Liability also lies with the home owner if anyone gets hurt - please ensure safe environment.

GEM will only deliver to ground floor level and within 20 metres from the truck. We will not go inside the dwelling or up/down staircases.


We do not recommend you book trades or remove old items prior to receiving your order. Correct delivery address must be provided at time of order placement to avoid re-delivery charges.


For delivery pricing contact one of our showrooms. As a guide delivery starts at $175+GST.